By accessing and using our website, you agree to comply with the terms and conditions outlined herein. These terms govern your use of our services, including browsing, purchasing, and interacting with our platform. Please read these terms carefully before proceeding with any transactions. If you have any questions or concerns regarding our policies, feel free to contact us for clarification. Your continued use of Sokojewels signifies your acceptance of these terms and conditions.
MODIFICATIONS
We offer jewellery modifications, such as ring resizing where possible there may be a small charge. We are unable to accept returns on these items which have been specifically modified or for bespoke pieces made on behalf of a client.
WEBSITE PHOTOGRAPHY
All images of the products on the site are of the actual item listed for sale (unless otherwise stated) and are an accurate representation of condition. All images are copyright SoKo Jewels Limited and are not to be used or reproduced anywhere without permission from the company.
BUYING FROM SOKO JEWELS
Please browse our catalogue, select the item in which you are interested in, add the item to your shopping cart and follow the necessary steps. You can also contact us via phone, or email. You will be informed of the full cost including delivery, prior to checkout and you can choose a suitable payment method to confirm the transaction.
SELLING YOUR ITEMS THROUGH SOKO JEWELS
By submitting your item for sale to or through SoKo Jewels you guarantee that your item is free from finance, theft, and is guaranteed authentic. We reserve the right to have any item checked by experts and reserve the right to return it to you and request full refund should these terms not be met.
GETTING YOUR PACKAGE TO SOKO JEWELS
Once you are happy with your initial offer, we will be in contact to provide you with a shipping address where you are to send your piece. Please note that insuring the parcel is the shippers responsibility and SoKo Jewels does NOT insure any incoming parcels.
Once your package arrives it will pass through quality control and a representative will be in contact with your final purchase price/consignment value.
CUSTOMS & LOCAL TAXES
If you are based outside the UK, you may have to pay import or other taxes, fees or charges applied by customs or other authorities in the country of receipt. While we are not liable for these additional charges and have no control over them, we do encourage clients to research these prior to purchasing items from us. If you are unsure about whether these charges apply, you should contact your local tax or customs office for further information.
PAYMENTS TO SOKO JEWELS
We accept the following payment methods:
CARD PAYMENTS
We accept all major credit cards although all payments must be conducted using our secure online payments system by the cardholder only. We do not accept credit card payments over the phone. Payments may be subject to a holding period under which circumstance notification will be provided. We have a strict 3D secure rule base that means all your personal information provided (address, postcode, passwords etc) must match the card being used. If you have any questions regarding this please call us to discuss. Additional proof of identification may be requested to support payment, this may include; passport, Driver's Licence, utility bill or bank statement.
DEBIT CARDS
All debit card payments are free from any additional charge.
CREDIT CARDS
We do not accept international or foreign credit cards via the online checkout. All international or foreign payments must be made by bank transfer.
BANK TRANSFER
We accept payment via bank transfer both domestically and internationally. A pro-forma invoice can be provided, and this will contain all the details required to complete the transfer.
PERSONAL CHEQUES
All cheque payments are subject to 10 working days clearance after cheque has been cashed.
CASH PAYMENTS
SoKo Jewels cannot accept cash payments more than €10,000 or the equivalent in GBP sterling (around £8,000). We do not accept payments of cash to be deposited directly into our bank account.
INSURANCE
All items are sent from SoKo Jewels fully insured to the recipient.
DELIVERY TIMES
Jewellery will be dispatched within one working day once payment clears providing this is before 12pm.
ORDER CANCELLATION
We offer all clients the opportunity to return items within 14 days of receipt. A full refund of the purchase price, excluding delivery costs, will be provided upon the safe receipt of items in the same condition as supplied. The liability for any damage incurred during transit will remain with the sender and all items dispatched by us will be sent fully insured. We recommend that similar insurance be placed on items when returning them to us. All returns must be communicated with a returns reference obtained and attached prior to an item being sent back.
We specially order jewellery/diamonds from our suppliers but in the event of a cancellation more than 24 hours following placing the order we reserve the right to charge £250. This administration charge will be deducted from your deposit. If you have any questions with regard to this at the time of your order please email or call us to discuss.
COMPLAINTS
For any complaints whatsoever please contact us directly. Your satisfaction is paramount to us and we will endeavour to rectify any problems as quickly as we can.
CONTENT & PRICING INFORMATION
Our quoted suggested retail prices, model numbers, sizes, styles, etc are correct to the best of our knowledge and we appreciate your feedback should you notice anything incorrect. We regularly update information on SoKo.com, and with changing retail prices and precious metal values these details are subject to change without notification. All older items/watches have a retail value based on today's closest equivalent.
Please use our currency converter in the top right corner of the website for currency conversions but note these are subject to confirmation at purchase.
